Technical Support and Remote Monitoring
Support from the initial stage of the design process through to the project completion
Our experienced team of engineers and project managers are here to provide technical support, from the initial stage of the design process through to the project completion.
In addition to this, our dedicated after sales care team can provide technical support to ensure seamless integration and continued process efficiency.
Available to answer any questions
Access to our technical support team is included as standard across all our service packages.
These experts are available to answer any questions you have regarding our services. This may include process issues, troubleshooting, parts identification or any other technical questions you may have.
Infinity Engineering Technical services are structured via several tiers of support, all adaptable to your specific requirements.
Remote Monitoring
We have developed a complete set of diagnostics and monitoring tools contributing to increased plant reliability and up-time.
We also provide our clients with remote diagnostics assistance, monitoring plant and drive performance or supplying customers with the tools to integrate remote diagnostics into their plant supervision systems.
Rotating Equipment Technical Support has been hugely beneficial in assisting the restart of our main drivers and minimising losses
Ian Ritchie
Petrofac Engineering & Production Services
How we’re different...
Agile & Fluid Approach:
We deliver unbiased solution-orientated products and services that generate significantly higher reliability for your operations and assets
Effective Resources:
Highly experienced, multi-skilled engineers facilitate a reduction in manpower requirements and timely completions.
Scale up, Scale Down:
Condition-based repair or operational solution. Budget yet robust option or top tier unparalleled quality & most technologically advanced system & hardware.
Monitoring Performance:
Via our dynamic approach to operations and project management we continuously manage reduce delivery expenditure via dynamic focused project client interfacing.
On Time & Budget:
Remaining life assessments form an integral part of providing the most economical solution to our clients. With the unbiased innovative creativity, we pride ourselves on, we not only source the most efficient solutions & hardware but the end results are the most economical provisions.
Our Approach to your project
Listen & Strategise:
- Focussed adherence to client briefs
- Incorporating quality & performance management
- Develop clear robust project plans
Engineer & Review:
- Engineer economical, mid-level & advance solution proposals
- Consult, review, amend & solidify brief compliance with the client
- Set timely objectives and verify schedule, methodology & KPI’s with the client
Execute & Deliver:
- Align - resources, pre-empt site requirements & logistical prerequisites
- Initiate project, report on performance, review to maintain schedule
- Complete, review, commission and performance test for client satisfaction.
Have some questions?
We are here to help, if we can answer any questions or offer advice please don’t hesitate to contact us on how our services may support you
Free Technical Consultation
We offer a no obligation informal consultancy call where we may discuss immediate operational issues and long and short term support requirements